If you have forgotten your password, you'll need to reset it.
Reset my passwordYour account may have become locked after to many attempts at logging in with incorrect details.
Unlock my accountThis will happen if you have been inactive on your account for more than 90 days.
Activate my accountResetting your password
If you’ve enrolled with Self-Service Password Central, you’ll be able to answer your secret questions and update your password quickly and easily on your own.
If you haven’t yet enrolled in Self-Service, or you have forgotten the answers to your secret questions, you’ll need to give our support team a shout to be given a temporary password.
(Please note: If you’ve forgotten your username, you will need to contact the Support desk for help from an agent to reset your password.)
Hotel colleagues & Travel Agent users – Self-Service


Corporate colleagues – Self-Service
Contacting the helpdesk if you are not enrolled in Self-Service
If you haven’t yet enrolled in self-service, or you have forgotten the answers to your secret questions, you’ll need to give our support team a shout to be given a temporary password.
The support agent will leave your new password on your voicemail. If you don’t have a voicemail associated to your account, you will need to provide your General Managers or line managers name in order for the password to be left.
Don’t forget to register for Self Service so that next time you won’t need to contact the Help Desk!
Unlock your account
Your account could have become locked for several reasons. You may have accidentally entered incorrect details too many times when trying to login or your saved passwords across different devices are not all up to date.
If you have already enrolled with Self-Service Password Central, you’ll be able to answer your secret questions and unlock your account quickly and easily on your own. If you haven’t enrolled in Self-Service, you’ll need to contact the Help Desk.
Unlock your account via Self Service Password Central




Contacting the helpdesk if you are not enrolled in Self-Service
If you haven’t yet enrolled in self-service, or you have forgotten the answers to your secret questions, you’ll need to give our support team a shout to be given a temporary password.
The support agent will leave your new password on your voicemail. If you don’t have a voicemail associated to your account, you will need to provide your General Managers or line managers name in order for the password to be left.
Don’t forget to register for Self Service so that next time you won’t need to contact the Help Desk!
Re-enable your account
Your account will automatically be disabled if you have not logged in for over 180 days. In order to protect IHG information, our security protocol is to disable accounts after this time lapse.
To get your account re-enabled, you will have to either call the helpdesk and select the “Password reset” option when prompted, or your GM / Hotel IT Admin may be able to re-enable your account in myID.
Calling the helpdesk
Instructions for a GM / Hotel IT Admin to re-enable a team members account
It may be possible for your GM or hotel IT Admin to re-enable your account in myID using the following steps:





If you are unable to complete these steps, please call the helpdesk.
Global Support Contacts
Corporate, Merlin, Hotel Systems and Applications
In addition to Corporate, Hotel and MERLIN support services, callers from South/Central America and
Mexico are able to reach the WARM Team from the country numbers reflected below. Select the WARM
Team option, or select the All Other option for Global Support.
All Global Support Teams can be reached via the contact numbers below.
Americas (AMER)
Europe, Middle East, Asia & Africa (EMEAA)
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Corporate Desktop Support +61299358436;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0480
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Corporate Desktop Support +6563956100;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0489
For Corporate Desktop Support +6563956100;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0489
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Corporate Desktop Support +911244821005/1002;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0482
For Corporate Desktop Support +6563956100;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0483
For Concerto, Merlin and Microsoft O365 Support 0120935248
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0485
For Corporate Desktop Support +6563956100;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0489
For Corporate Desktop Support +6563956100;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0486
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Corporate Desktop Support +6563956100;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0489
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Corporate Desktop Support +61299358436;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0487
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0488
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Corporate Desktop Support +911244821005;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0489
For Corporate Desktop Support +6563956100;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0489
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Corporate Desktop Support +6563956100;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0491
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Corporate Desktop Support +911244821005;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0489
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
For Corporate Desktop Support +6563956100;
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0489
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494
Greater China (GC)
For Concerto, Merlin and Microsoft O365 Support +86 21 20334866
For Concerto, Merlin and Microsoft O365 Support 1-678-746-0481
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0481
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0481
For Concerto, Merlin and Microsoft O365 Support +1-678-746-0494