Reset
my password
Locked account
Disabled account

If you have forgotten your password, you'll need to reset it.

Reset my password

Your account may have become locked after to many attempts at logging in with incorrect details.

Unlock my account

This will happen if you have been inactive on your account for more than 90 days.

Activate my account

Resetting your password

If you’ve enrolled with Self-Service Password Central, you’ll be able to answer your secret questions and update your password quickly and easily on your own.

If you haven’t yet enrolled in Self-Service, or you have forgotten the answers to your secret questions, you’ll need to give our support team a shout to be given a temporary password.

(Please note: If you’ve forgotten your username, you will need to contact the Support desk for help from an agent to reset your password.)

Hotel colleagues & Travel Agent users – Self-Service

1. Go to Self-Service Password Central using the button below:
Password Central
2. Login by selecting your domain, entering your user ID and agreeing to the Privacy Policy and Terms of Use
3. Select “Change Password”
4. Enter your old password, then a new password. Confirm the new password, then click Continue
5. You will get a confirmation that your password has been changed. Click Continue to exit. Log back in with your new password

Corporate colleagues – Self-Service

1. All corporate colleagues should refer to the following guide for step by step instructions on resetting your password with Password Central

Contacting the helpdesk if you are not enrolled in Self-Service

If you haven’t yet enrolled in self-service, or you have forgotten the answers to your secret questions, you’ll need to give our support team a shout to be given a temporary password.

The support agent will leave your new password on your voicemail. If you don’t have a voicemail associated to your account, you will need to provide your General Managers or line managers name in order for the password to be left.

Don’t forget to register for Self Service so that next time you won’t need to contact the Help Desk!

Register for Self Service

Unlock your account

Your account could have become locked for several reasons. You may have accidentally entered incorrect details too many times when trying to login or your saved passwords across different devices are not all up to date.

If you have already enrolled with Self-Service Password Central, you’ll be able to answer your secret questions and unlock your account quickly and easily on your own. If you haven’t enrolled in Self-Service, you’ll need to contact the Help Desk.

Unlock your account via Self Service Password Central

1. Go to Self-Service Password Central using the button below:
Password Central
2. Login by selecting your domain, entering your user ID and agreeing to the Privacy Policy and Terms of Use
3. Select “Unlock account” from the menu
4. You will be asked to answer 3 of the security questions you selected at enrolment. Click “Continue” after each question
5. After successfully answering 3 of your secret questions you will be notified that you have successfully unlocked your account.

Contacting the helpdesk if you are not enrolled in Self-Service

If you haven’t yet enrolled in self-service, or you have forgotten the answers to your secret questions, you’ll need to give our support team a shout to be given a temporary password.

The support agent will leave your new password on your voicemail. If you don’t have a voicemail associated to your account, you will need to provide your General Managers or line managers name in order for the password to be left.

Don’t forget to register for Self Service so that next time you won’t need to contact the Help Desk!

Register for Self Service

Re-enable your account

Your account will automatically be disabled if you have not logged in for over 180 days. In order to protect IHG information, our security protocol is to disable accounts after this time lapse.

To get your account re-enabled, you will have to either call the helpdesk and select the “Password reset” option when prompted, or your GM / Hotel IT Admin may be able to re-enable your account in myID.

Calling the helpdesk

To call the helpdesk, click on the button below and find the telephone number for your country:
Global Support contact numbers

Instructions for a GM / Hotel IT Admin to re-enable a team members account

It may be possible for your GM or hotel IT Admin to re-enable your account in myID using the following steps:

1. Sign into MyID
2. Select the hamburger menu
3. Expand “Manage Access”
4. Select “Manage AD Accounts”
5. Find the user needing to be enabled
6. Select “Manage”
7. Under “Application” locate “IHG Corporate Directory”
8. Select the “3 Bar Icon”
9. Select “Enable”
10. Select “Confirm”
11. Select “Submit”
12. Confirm the account is “Enabled”

If you are unable to complete these steps, please call the helpdesk.

Global Support Contacts

Corporate, Merlin, Hotel Systems and Applications

In addition to Corporate, Hotel and MERLIN support services, callers from South/Central America and Mexico are able to reach the WARM Team from the country numbers reflected below. Select the WARM Team option, or select the All Other option for Global Support.

All Global Support Teams can be reached via the contact numbers below.

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