P

Definition

The rate at which reservations are made for a particular date.

Synonym(s): Pick Up

An offer that contains inventory types from more than one product category (e.g. a bed and breakfast package).

Synonym(s): Bundle

To maintain the same publicly available rates on both IHG channels and IHG partner channels. This does not apply to rates which are part of private offers, closed user groups or negotiated rates.

An inventory control measure, which allows hotels to select which dates they will participate in an offer/promotion.

The system that would be required to handle payments on behalf of IHG’s Central Reservations System (CRS), and pass authorisation codes back to the CRS to confirm payment success. This does not exist today within IHG, but each hotel has their own contracted payment system provider. This is why IHG cannot take payments online for hotel reservations.

Rules that require a customer to forfeit something if the conditions within the rules are not met e.g. a cancellation penalty may require a customer to forfeit 100% of their deposit if their reservation is not cancelled by a stipulated time. These rules are conveyed to the customer during search, availability, booking, and confirmation processing.

An Enterprise Resource Planning (ERP) software package that IHG uses globally as its system of financial record.

Typically refers to the cost for an individual person or guest (e.g. the cost of breakfast per person).

Acronym: PP

Typically refers to the cost for an individual person or guest per day (e.g. the cost of breakfast per person per day).

Acronym: PPPD

The percentage of business, filled by a specific segment over a specific date.

Paid marketing programme that drives demand to the direct channels (brand websites and CRO) from placements on search engines (e.g. Google, Yahoo) online marketing agreements (e.g. Yell.com, Tripadvisor) and via our affiliate programme.

Acronym: PM

Number used to track marketing activities online.

Acronym: PMID

Provides exposure on the web and drives revenue to our website and CRO through affiliate marketing, online media and search marketing efforts. There are no up-front marketing or GDS fees and a hotel only pays when it receives a consumed booking for a commissionable rate that occurs as a result of a Performance Marketing initiative. These commissions are then used to pay for the advertising that was purchased. Commissions are billed on the room only and are paid through the IHG Commission Services system.

A grouping of Room Types that have similar features and value. In Perform, the rooms (hotel supply) are categorised into product classes. PerformSM can have up to 3 product classes (PC1, PC2, PC3), although typically hotels use 2. The room types with the greatest value (e.g. suites) are typically in PerformSM product class 1, and the standard room types in PerformSM product class 2.

Acronym: PC

PC1

PC2

PC3

IHG's proprietary revenue management system, which provides yield management controls to maximise transient room revenue. The Price Optimization module provides a market appropriate unqualified base room rate using competitive pricing and models of price elasticity and market responsiveness.

Acronym: RMS

Synonym(s): Revenue Management System (RMS), PERFORMSM

Information that can be used to uniquely identify, contact, or locate a single person or can be used with other sources to uniquely identify a single individual, e.g. Driver's License, Email address, Enterprise ID.

Acronym: PII

Synonym(s): Personal Data, Personal Information

Collection of Inventory Items. (See Inventory Item).

Synonym(s): Inventory Item

The amount of inventory reserved for a particular period of time. This may be measured against a defined benchmark such as forecast, budget or prior year.

Synonym(s): Pace

Location where a business transaction occurs.

Acronym: POS

Part of the IHG® Rewards Club loyalty programme, which enables a member to purchase a room or other options using a combination of their loyalty points and cash.

Acronym: P&C

The commission paid to an agent (e.g. Online Travel Agent or Business Travel Agent) after the guest checks out.

The period of time prior to a hotel opening, where reservations can be made for the post opening period.

The earliest date for which a pre sell reservation can be accepted.

A marketing promotion with its own rate plan, including conditions of sale and product, along with a unique name and can be defined at the corporate level or at a hotel.

Information displays that have been designed, pre-programmed, optimised for performance and published out for users to execute or view.

Synonym(s): Canned Report

Utilisation of structured data analysis and statistical techniques to build models that predict future behaviour and trends to assist in making better business decisions.

A next generation demand forecasting capability. PDI takes the mystery out of forecasting by predicting demand by sales segment and helps hotel’s stay ahead of economic trends.

Acronym: PDI

Price for a product and/or attribute before any business rules are applied. The Revenue Management System (RMS) will recommend certain product and attributes prices.

Synonym(s): Base Price

An economic measure that shows the responsiveness or 'elasticity' of the demand for a product or service based on a change in its price.

Synonym(s): Price Sensitivity

The core structure the Guest Reservations System (GRS) will use to hold prices (both base prices and attribute prices) for a range of dates.

Level of pricing for a product or service.

Synonym(s): Rate, Price

The measurement of a customer's willingness to pay.

Synonym(s): Price Elasticity

Conditions of sale that will alter the actual pricing policies and prices associated to an offer.

IHG management of hotels for the US Army and those properties associated with Army Installations. The Privatised Army Lodging (PAL) programme is a partnership between the Army and IHG to improve the condition of on-post lodging facilities and provide for their long-term sustainment.

Acronym: PAL

A sleeping room, meeting room or non-room inventory type less its attributes.

The types of products that a hotel can sell, classified at the highest hierarchy level. Currently identified Product Categories are sleeping rooms, meeting rooms and non-room inventory (NRI).

A grouping of similar products (e.g. spa or golf).

The live version of a system in which final versions of functionality are put into operation.

Promotion refers to raising customer awareness of a product, service or brand, generating sales, and creating brand loyalty. It is one of the four basic elements of the market mix, which includes the four P's: price, product, promotion, and place. It may refer to an offer that is marketed for a defined period of time, with one or several of these aims.

A building or buildings and the land belonging to the building(s). Any legal entity that sells products and services under a contractual agreement with IHG.

Synonym(s): Hotel, Inn

System used by the hotels which functionality includes Check-in/out, Reservations, Guest History, Accounts Receivable, Reporting, Postings and Housekeeping. Interfaced with other third party systems, including a CRS (Central Reservation System), door locks, call accounting and in room entertainment.

Acronym: PMS

Synonym(s): OPERA, Brilliant, Oasis

Identifier that distinguishes one travel agency location from another and can also be referred to as a Subscriber ID. A Pseudo-city code (PCC) is usually a three to five character code (alpha, numeric, or combination) depending upon the GDS. PCC's are necessary when adding negotiated rates, as these rates can be “defined” or secured to an agency by using their PCC.

Acronym: PCC

When an Online Travel Agent (OTA) "pulls" availability, rates and inventory from the Guest Reservation System (GRS).

When the Guest Reservation System (GRS) pushes availability, rates and inventory to an Online Travel Agent (OTA).