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Term |
Definition |
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Attribute |
Attributes can be associated to a sleeping room, meeting room or non-room inventory product, can not be sold individually, and can be set to a 'shoppable' or 'non-shoppable' status. |
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Attribute Class |
Attributes are grouped logically by similarity into 14 attribute classes. These include: Number and type of bed(s), Room layout, Floor, Smoking preference, Accessibility, Room location, Branded room classification, View, Room access, Design fixtures & features, Technology, Bathroom amenities, Kitchen, Pet friendly. |
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Attribute-Based Inventory |
A capability which enables a product, i.e., a sleeping room, to be deconstructed into its component parts, i.e., attributes, to highlight value. Therefore, IHG can merchandise rooms more specifically, showing differentiation in product values, and guests receive a clearer understanding of the composition of the room they are booking. |
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Term |
Definition |
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Branded Room Classification |
An attribute reflecting level of comfort or luxury and room size, and design & fixtures and 'soft features'. Based on demonstrable increases in sleeping room size and level of comfort. |
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Term |
Definition |
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Feature |
An item built into the room or hotel as standard i.e., Keurig coffee maker is a feature of every room at an Indigo hotel. |
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Term |
Definition |
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IHG Concerto™ |
Technology platform which provides a flexible, future-proof foundation for IHG hotel technology. Full functionality will be available to hotels as the eco-systems mature. Benefits include increased employee satisfaction, greater efficiencies, improved hotel performance, increased guest loyalty, scalability, and industry leadership resulting in a clear, sustainable competitive advantage. |
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IHG Concerto™ Release 1 (R1) |
Enhances the user experience by replacing HOLIDEX® and PERFORM with bundled functionality (reservations, rate & inventory management, yielding & price optimization) accessed through a common homepage and an intuitive, modern interface. |
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IHG Concerto™ Release 2 (R2) |
A system enhancement which, over time, will allow hotels to personalize offers to guests and increase owner performance by unlocking the value hidden in rooms and monetising attributes guests value. In addition to introducing new, standardised inventory types, R2 includes new fields for group segmentation, and Simplified Chinese for UI labels. Release 2 is also building foundation for multi-segment reservations (full functionality will be turned on when eco-systems are ready). |
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Inventory Types |
A combination of one product and some or all of its attributes. Inventory types will be used to map back to legacy room types. Applies to both sleeping room and non-sleeping room products. Each unique type is comprised of a combination of individual attributes. Example: Room 901 = GOOD + 1 KING + OCEAN VIEW + HIGH FLOOR + NON-SMOKING. Each combination of attributes will be assigned a unique code in the inventory catalog/matrix. |
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Inventory Type Price |
Price assigned to a unique combination of a product and its attributes. |
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Term |
Definition |
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Non-Room Inventory (NRI) |
Any product/service that is not part of the guest room product (sleeping or meeting). A non room inventory product may be defined by attributes. Acronym: NRI |
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Non-Shoppable Attributes |
Provide additional information to describe a product, but do not impact a hotel’s inventory structure. These may also be informational features of a room that support a hotel’s operations around check in and meeting guest needs or preferences. |
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Term |
Definition |
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Shoppable Attributes |
Add value to a product, describe something that guests value and may be the basis of their product selection. These must be searchable, priceable and impact a hotel’s inventory structure. |