I

Definition

The unique identifier assigned to a travel agent or travel agency for the purpose of tracking credit for reservations and payment of commissions.

Acronym: IATA

An IHG loyalty programme offering IHG® Rewards Club points to bookers.

Technology platform which provides a flexible, future-proof foundation for IHG hotel technology. Full functionality will be available to hotels as the eco-systems mature. Benefits include increased employee satisfaction, greater efficiencies, improved hotel performance, increased guest loyalty, scalability, and industry leadership resulting in a clear, sustainable competitive advantage.

Enhances the user experience by replacing HOLIDEX® and PERFORM with bundled functionality (reservations, rate & inventory management, yielding & price optimization) accessed through a common homepage and an intuitive, modern interface.

A system enhancement which, over time, will allow hotels to personalize offers to guests and increase owner performance by unlocking the value hidden in rooms and monetising attributes guests value. In addition to introducing new, standardised inventory types, R2 includes new fields for group segmentation, and Simplified Chinese for UI labels. Release 2 is also building foundation for multi-segment reservations (full functionality will be turned on when eco-systems are ready).

Teams or functions that reside in or work for IHG's corporate offices.

The collection of systems and processes used by IHG to manage its business.

An IHG specific instance of SalesForce.com available to corporate users and global above property sales teams. IHG® Javelin enables a consolidated view of the customer and through associated sales reporting. In addition, IHG Javelin has implemented a Master Data Strategy (MDS) to provide a central global account database across the IHG global sales organisation.

A central platform allowing hotel and corporate users globally to locate all business data via reports and dashboards. The tool streamlines the various channels used by hotels to locate reports and enables IHG to provide a more consistent corporate standard when it comes to the location, presentation and delivery of reports. Additionally the platform checks the user credentials to access the reports. Its also schedules the distribution of reports to users.

Powered by Lanyon, a web-based application designed for hotels to manage their content and rates for creating RFPs

for agencies and national corporate accounts.

Synonym(s): Lanyon

Loyalty reward programme for the IHG family of brands.

Acronym: IHGRC

Catalogue of items, including gift cards, charity donations and merchandise that IHG Rewards Club members can redeem their points for.

Platinum Elite and Spire Elite members are guaranteed a standard room when using this benefit. Members agree to pay the prevailing rate when using this Elite member benefit. When using this Elite member benefit, members must book through the Member Service Centre. Members must abide by all house level rules when using this benefit.

The overall process of moving from building a system and planning a transformation to using the new system and processes on a day-to-day basis.

Synonym(s): Launch

Booking request from any channel.

Bonuses, incentive pay, and other types of performance pay designed to drive revenue through sales, profit, or guest satisfaction.

Synonym(s): Reward

A tour programme that includes a variety of features for a single rate (air fare, accommodation, sightseeing, performances, etc.).

Acronym: IT

Synonym(s): FIT

External third party channels. Indirect channels include GDS and OTA's (e.g. Expedia, Priceline, Travelocity) which customers use to make reservations.

The number of rooms available after blocked group rooms have been removed from the AC in the HOLIDEX® Plus system.

Acronym: IC

Establishes a single hotel as an entity of itself within Guest Reservation System (GRS). Data to be moved includes reservations, groups and meetings information, blackout dates, sell strategies, etc.

The total number of rooms available to sell in the HOLIDEX® Plus system.

Acronym: IRA

The total number of rooms sold to transient (non group) guests in the HOLIDEX® Plus system.

Acronym: IRS

Guests who are in the hotel and charge products or services to their account.

While the guest is part way through consumption of a product, they are in-house, between check-in and check-out.

Web-based online reservation system that enables call centre agents at all global Central Reservations Offices (CRO's) to create, modify and cancel IHG hotel room reservations.

Acronym: IRIS

An IHG® Rewards Club extension that rewards members who stay at InterContinental® Hotels & Resorts. InterContinental® Ambassador membership can be purchased for a fee, has specific benefits when staying at InterContinental Hotels and Resort, and is valid for one year.

An application which helps the travel and tourism industry support reservations through the Internet.

Acronym: IBE

A collection of more than 2000 internet reservation systems, travel websites, online reservation systems and travel portals which specialise in internet marketing of travel and related services directly to consumers.

Acronym: IDS

The ability to count a product, attribute or combination thereof.

Synonym(s): Inventorial

All products with any associated inventory items and attributes sold and/or inventoried at a specific hotel.

For each Product, the number of Inventory Types blocked for groups combined with the number of confirmed individual reservations in the Guest Reservation System (GRS).

Defines the periods in which a hotel's inventory can be managed. This period will be equal to or greater than the Selling Horizon. There may be periods within the inventory horizon that are not available for sale. Within this horizon, Guest Reservation System (GRS) users are able to manage inventory and apply distinctions such as allocations for groups.

Synonym(s): Inventory Calendar

A single instance of a specific room or non-room inventory type; a specific inventory item cannot be sold more than once for the same exact time period (e.g. room 101).

Synonym(s): Physical Inventory

Structure holding, conditions of product, and conditions of group for inventory types.

Acronym: Inventory PAC

For each Product, the number of Inventory Types currently sold.

A combination of one product and some or all of its attributes. Inventory types will be used to map back to legacy room types. Applies to both sleeping room and non-sleeping room products. Each unique type is comprised of a combination of individual attributes. Example: Room 901 = GOOD + 1 KING + OCEAN VIEW + HIGH FLOOR + NON-SMOKING. Each combination of attributes will be assigned a unique code in the inventory catalog/matrix.

An identifier for an inventory type (e.g. king, STD, non-smoking might be “KSN”). Inventory types will be used to map back to legacy room types and in early Guest Reservation System (GRS) versions, Inventory Types will map back to HOLIDEX® Room Types.

Price assigned to a unique combination of a product and its attributes.

A record or outline chronicling the details of a reservation/purchase under one unique identifier.