D

Definition

Property Management System (PMS) check-out data extract sent to the Data Warehouse from individual hotels.

Acronym: DCO

Single letters, numbers and symbols that have no meaning or context. Data may form words or link words but all without context.

Rate charged by a venue per delegate per day based on a full day meeting. This rate will usually include meeting room hire, two or three refreshment breaks, lunch and sometimes conference equipment (flipchart, screen etc).

Acronym: DDR, DMP (Day Meeting Package)

Synonym(s): Full-Day Delegate rate, Catering-only package, Full-Day Meeting Package.

Products which are removed from general/remaining inventory when reserved.

A sales and catering system from Newmarket (now owned by Amadeus).

Any pricing method that uses consumer demand, based on perceived value, as the central element.

Synonym(s): Customer Based Pricing

A calendar indicating the forecast demand for a product or service over defined units of time e.g. daily demand, hourly demand.

Instances where IHG turns down the customer’s exact request to book. For example, due to lack of availability; due to the customer request not meeting yield requirements; due to the customer not meeting terms and conditions.

An identifier assigned to the denial transaction indicating where in the reservation process the customer was when the system had to deny an availability request. All denials will be assigned a denial code.

Synonym(s): Denial Reason

An identifier assigned to the denial transaction indicating why the system had to deny an availability request (e.g. sold out, failed minimum stay requirements). All denials will be assigned a denial reason.

Synonym(s): Denial Code

The action of leaving.

Acronym: DEP

Synonym(s): Check-out

Services offered at check-out such as providing shuttle service to the airport or offering to book future reservations.

The moment of switching from using an old system and processes to the new system and processes.

Rate plan which includes accommodation, breakfast and dinner.

Acronym: DBB

Allows any eligible (credit-checked and contracted) customer to guarantee and/or pay for reservations without using a credit card or a payment at the time of booking, and allows the guest to check out and have their final bill sent on to their company, agency, or wholesaler address. A direct billing instruction is accompanied by details of which charges may be sent to the company, agency, or wholesaler address for payment, and which must be settled by the guest on departure from the hotel.

Synonym(s): Bill Back

Internal channels owned by IHG. Direct channels include: IHG websites, mobile, hotel to hotel via Guest Reservations System booking tool, hotel direct via Guest Reservations System booking tool or Property Management System, Central Reservations Offices, which customers use to make reservations.

This is the main disability discrimination law in the United Kingdom.

Acronym: DDA

Synonym(s): Americans with Disabilities Act

The ability to send an attribute to any channel to be searched or booked.

A dynamic fee that a hotel may add (per use, per stay or per night) to any product when used or consumed by more than one guest. The fee charged for each guest may be different and hotels may select the number of guests that triggers this fee and can change by product or product and attribute combination or a rate plan.

An offer allowing all transient customers, who are not booking a predefined marketing promotion, to have the ability to use all the conditions of sale offered through the sell strategy, that pass the bid price (assuming they meet the conditions required).

The process of creating a unique package of inventory types during the reservation process.

The process of determining a product's value in commercial transactions in a fluid manner depending on current market conditions.

Synonym(s): Real Time Pricing

A contracted room rate that is normally a set percentage off another room rate.