A

Definition

A hold placed on an unconfirmed reservation. If no guarantee is provided within 24 hours the reservation will auto cancel.

Synonym(s): 24 HRS PRIV

Refers to the design of products, devices, services, or environments for people with disabilities.

Indicates that an Inventory Type is physically able to be sold pending the application of inventory and availability rules.

The amount of a specific product that a hotel has available to sell through the GRS (Guest Reservation System).

Acronym: AC

Any booking which is for a one off stay.

A one off report, not expected to run on a routine basis created by the user to answer a specific business question.

The process of earning a commission by promoting other people’s (or company’s) products and/or services.

A message that is generated based on a user’s criteria.

A portion of inventory that is set aside from general inventory, allowing a specific customer to book into guaranteed availability according to the terms and conditions (e.g. release periods) agreed with that specific customer.

Synonym(s): Allocation

The process of returning alternative hotels during a reservation modification, when the requested hotel is unavailable and/or sold out.

The process of returning alternative availability options to a customer when the specified request is unavailable.

A profile which provides a corporate short rate description overriding what is at the hotel, can be set by channel, sub channel, brand and region.

One of the four main Global Distribution Systems (GDS). Amadeus is also a strategic partner with IHG in developing the Guest Reservation System (GRS).

Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity for persons with disabilities in employment, State and local government services, public accommodations, commercial facilities, and transportation.

Acronym: ADA

Synonym(s): Disability Discrimination Act

A special instance of the Guest Reservations System (GRS) which includes a copy of real data from multiple sources. This instance can be used for running analytical scenarios to answer business questions without impacting live hotel data.

One of the four main Global Distribution Systems (GDS).

Synonym(s): Galileo

Designates the date a guest will arrive and begin consumption of a product or service, for which they have a reservation.

Acronym: ARR

Synonym(s): Date of Arrival

Attributes can be associated to a sleeping room, meeting room or non-room inventory product, can not be sold individually, and can be set to a 'shoppable' or 'non-shoppable' status.

A capability which enables a product, i.e., a sleeping room, to be deconstructed into its component parts, i.e., attributes, to highlight value. Therefore, IHG can merchandise rooms more specifically, showing differentiation in product values, and guests receive a clearer understanding of the composition of the room they are booking.

Compilation of all attributes within the Guest Reservation System (GRS).

Classification of attributes at the highest hierarchy level, in relation to the types of product that a hotel can sell. Currently identified Attribute Categories are sleeping rooms, meeting rooms and non-room inventory (NRI).

Attributes are grouped logically by similarity into 14 attribute classes. These include: Number and type of bed(s), Room layout, Floor, Smoking preference, Accessibility, Room location, Branded room classification, View, Room access, Design fixtures & features, Technology, Bathroom amenities, Kitchen, Pet friendly.

The price of an attribute that changes the value of the core product.

A list of attributes associated with a specific hotel along with the price of each attribute.

Information or constraints associated to attributes at a hotel.

Adds value to a product. Cannot be sold individually. Must be searchable and priceable or inventoriable (i.e. can be searchable and priceable, searchable and inventoriable or searchable, priceable and inventoriable). Associated to a sleeping room, meeting room or non-room inventory product. Describes something that guests value and may be the basis of their product selection.

For each Product, the total number of physical Inventory Types a hotel has authorised for distribution via Guest Reservation System (GRS).

Acronym: AU

For each Product, the total number of physical Inventory Types a hotel has authorised minus the total number of Inventory Types committed. (Authorised Count minus Inventory Committed).

The process that determines whether or not inventory can be booked based on factors such as conditions of product or yield restrictions. Availability can be associated with any inventory elements (products, attributes, offers, etc.)

Provides Rate and Availability services to IHG channels and partners for use in presenting shopping information to Guests.

The total rooms revenue for a day divided by the number of rooms sold during that day. Rooms sold includes rooms sold on a paid basis, as well as rooms sold without charge in connection with a promotion or contract. Complimentary rooms are not included in the calculation.

Acronym: ADR

The difference between the Average Daily Rate (ADR) generated by a hotel or group of hotels compared to the ADR generated by a defined benchmark e.g. total hotel ADR compared to IHG Voice ADR; total hotel ADR vs. competitor set ADR.

Synonym(s): Average Daily Rate